Privacy Policy

At Receptra, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI phone agent service for home service businesses.

Information We Collect

We collect information that you provide directly to us when you:

• Register for an account
• Set up your personalized phone number
• Configure your AI agent settings
• Integrate with third-party services like ServiceTitan or Jobber
• Contact our customer support
• Respond to surveys or promotions

This information may include:

• Contact information (name, email address, phone number, business address)
• Business information (business name, type of service, service areas)
• Payment information (processed through secure third-party payment processors)
• Account credentials for integrated services
• Call recordings and transcripts
• Customer data collected during calls (names, addresses, service requests, etc.)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Train and improve our AI voice agents
• Respond to comments, questions, and customer service requests
• Send technical notices, updates, security alerts, and administrative messages
• Communicate about new features, products, services, and offers
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience with our services

Call Recording and AI Processing

Our service records and processes phone calls to provide our AI agent functionality. By using our service, you consent to:

• Recording of all calls handled by our AI agents
• Processing of call content to extract relevant information for your business
• Storage of call recordings and transcripts
• Use of call data to train and improve our AI systems

You are responsible for informing your callers that calls may be recorded and processed by an AI system, in accordance with applicable laws in your jurisdiction.

Information Sharing and Disclosure

We may share information about you as follows:

• With third-party vendors, consultants, and service providers who need access to such information to carry out work on our behalf
• With integrated platforms (like ServiceTitan or Jobber) as necessary to provide our services
• In response to a request for information if we believe disclosure is in accordance with applicable law
• If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Receptra or others
• In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
• With your consent or at your direction

Data Retention

We retain personal information we collect from you for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to resolve disputes, and to enforce our agreements.

Call recordings and transcripts are typically retained for 90 days, after which they may be archived or deleted according to our data retention schedule.

Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to processing
• Data portability
• Withdrawal of consent

To exercise these rights, please contact us at privacy@receptra.com.

Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected personal information from a child under 16, we will delete this information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our website prior to the change becoming effective.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Receptra
Email: privacy@receptra.com
Address: 123 Main Street, Suite 100, Anytown, USA 12345